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EMERGING HERO

Santiago Jaramillo’s Story

A CEO who asked one simple question that transformed how his company leads.

HIS STORY

One question to his team changed everything.

Santiago Jaramillo, CEO of employee engagement software company Emplify, asked his team a simple question: 'What can we do to help managers navigate this time of fear and uncertainty?'

That one question sparked a company-wide transformation in how they supported their people — proving that leadership in crisis starts with listening, not commanding.

"What can we do to help managers navigate this time of fear and uncertainty? That one question changed how we lead — because real leadership starts with listening."
— Santiago Jaramillo

Santiago Jaramillo, CEO of employee engagement software company Emplify, asked his team a simple question: “What can we do to help managers navigate this time of fear and uncertainty with their teams?” In just three days—and some late nights—Santiago rallied his team to produce a free employee well-being assessment tool. The tool wasn’t created to generate leads; rather, it was a noble gesture to help managers gauge the well-being, remote readiness and emotional sensitivities that may be affecting employees. (You can access the tool here.)